Terms of service

I. GENERAL INFORMATION

In compliance with the duty of information provided in Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSI-CE) of July 11, the following are indicated the general information data of this website:

The ownership of this website, www.hemper.es, (hereinafter, Website) is held by: HEMPER HANDMADE, SL, provided with CIF: B87657136 and registered in: REGISTRAR MERCANTIL DE MADRID with the following registration data: TOMO 25183, FOLIO 91, INSCRIPCIÓN 1, SHEET M-632674, whose representative is: HEMPER HANDMADE SL, and whose contact details are:

Address: CALLE, DUQUE DE ALBA, 15, 1º
28012 MADRID
Contact telephone number: 681058323
Contact email: hola@hemper.es

II. GENERAL TERMS AND CONDITIONS OF USE

The purpose of the conditions: The Web Site

These General Conditions of Use (hereinafter, Conditions) are intended to regulate access and use of the Website. For the purposes of these Conditions, the Website will be understood to be: the external appearance of the screen interfaces, both statically and dynamically, that is, the navigation tree; and all the elements integrated both in the screen interfaces and in the navigation tree (hereinafter, Contents) and all those services or online resources that may be offered to Users (hereinafter, Services).

HEMPER reserves the right to modify, at any time, and without prior notice, the presentation and configuration of the Website and the Contents and Services that may be included therein. The User acknowledges and accepts that at any time HEMPER may interrupt, deactivate and / or cancel any of these elements that are integrated into the Website or access to them.

Access to the Website by the User is free and, as a general rule, it is free without the User having to provide a consideration to be able to enjoy it, except for the cost of the connection through the telecommunications network provided by the access provider that the User has contracted.

The use of any of the Contents or Services of the Website may be carried out through the subscription or prior registration of the User.

THE USER

The access, navigation and use of the Website, as well as the spaces enabled to interact between the Users, and the User and HEMPER, such as the spaces for comments and / or blogging, confers the condition of User, therefore accept all the Conditions established here, to Yes, as well as its subsequent modifications, from the moment you start browsing the Website, without prejudice to the application of the corresponding mandatory legal regulations depending on the case. Given the relevance of the foregoing, the User is recommended to read them each time they visit the Website.

The HEMPER Website provides a great diversity of information, services and data. The User assumes responsibility for the correct use of the Website. This responsibility will extend to:

A use of the information, content and / or services and data offered by HEMPER without being contrary to the provisions of these Conditions, the Law, morality or public order, or that in any other way may involve injury to the rights of third parties or the operation of the Website.
The veracity and legality of the information provided by the User in the forms issued by HEMPER for access to certain Contents or Services offered through the Website.In any case, the User will immediately notify HEMPER about any fact that allows the improper use of the information registered in said forms, such as, but not only, the theft, loss, or unauthorized access to identifiers and / or passwords, in order to proceed to their immediate cancellation
HEMPER reserves the right to withdraw all those comments and contributions that violate the law, respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic , spamming, that threaten youth or childhood, order or public safety or that, in its opinion, are not suitable for publication.

In any case, HEMPER will not be responsible for the opinions expressed by Users through comments or other blogging or participation tools that may exist.

Mere access to this Website does not imply any type of commercial relationship between HEMPER and the User. < br>
Always in compliance with current legislation, this HEMPER Website is aimed at all people, regardless of age, who can access and / or browse the pages of the Website.

The Website is aimed mainly at Users residing in Spain. HEMPER does not ensure that the Website complies with the laws of other countries, either totally or partially. If the User resides or has his address in another place and decides to access and / or browse the Website, he will do so at his own risk and must ensure that said access and navigation complies with the local legislation that is applicable to him, not assuming HEMPER no liability that may arise from such access.

III. ACCESS AND NAVIGATION ON THE WEBSITE
EXCLUSION OF GUARANTEES AND LIABILITY

HEMPER does not guarantee the continuity, availability and usefulness of the Website, or of the Contents or Services . HEMPER will do everything possible for the proper functioning of the Website, however, it is not responsible or guarantees that access to this Website will not be uninterrupted or free of errors.

Neither is it responsible or guarantee that The content or software that can be accessed through this Website, is free from error or causes damage to the User's computer system (software and hardware). In no case will HEMPER be responsible for losses, damages or damages of any kind arising from access, navigation and use of the Website, including, but not limited to, those caused to computer systems or those caused by the introduction of virus.

HEMPER is not responsible for any damages that may be caused to users by improper use of this Website. In particular, it is not responsible in any way for the falls, interruptions, lack or defect of telecommunications that may occur.

IV. PRIVACY AND DATA PROTECTION POLICY

It is reported that the HEMPER Website makes or may make available means of links (such as, among others, links, banners, buttons), directories and search engines that allow Users to access websites belonging to and / or managed by third parties.

The installation of these links, directories and search engines on the Website is intended to facilitate users' search and access to the information available on the Internet, without it being considered a suggestion, recommendation or invitation to visit them.

HEMPER does not offer or market by itself or through third parties the products and / or services available in said linked sites.

Likewise, it will not guarantee the technical availability, accuracy, veracity, validity or legality of sites outside its property that can be accessed through the links.

HEMPER will in no case review or control the content of other websites, nor will it approve, examine or endorse the products and services, content, files and any other material on said linked sites

HEMPER does not assume any responsibility for damages that may occur due to the access, use, quality or legality of the contents, communications, opinions, products and services of the websites not managed by HEMPER and that are linked on this Website. < br>
The User or third party who makes a hyperlink from a web page of another web site other than HEMPER should know that:

The total or partial reproduction of any of the Contents is not allowed and / or Services of the Website without the express authorization of HEMPER.

No false, inaccurate or incorrect manifestation is allowed on the HEMPER Website, nor on the Contents and / or Services thereof.

Except for the hyperlink, page The website on which said hyperlink is established will not contain any element of this Website, protected as intellectual property by the Spanish legal system, unless expressly authorized by HEMPER.

The establishment of the hyperlink will not imply the existence of relations between HEMPER and the owner of the website from which it is made, nor HEMPER's knowledge and acceptance of the content, services and / or activities offered on said website, and vice versa.

VI. INTELLECTUAL AND INDUSTRIAL PROPERTY

HEMPER by itself or as assignee, is the owner of all the intellectual and industrial property rights of the Website, as well as the elements contained therein (by way of example and not exhaustive, images , sound, audio, video, software or texts), trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.). They will be, therefore, works protected as intellectual property by the Spanish legal system, being applicable both Spanish and European regulations on the matter, as well as international treaties on the matter and signed by Spain.

All rights reserved. By virtue of the provisions of the Intellectual Property Law, the reproduction, distribution and public communication, including the method of making it available, of all or part of the contents of this web page, for commercial purposes, are expressly prohibited. in any medium and by any technical means, without the authorization of HEMPER.

The user undertakes to respect the Intellectual and Industrial Property rights owned by HEMPER. You can view the elements of the portal and even print, copy and store them on your computer's hard drive or on any other physical medium as long as it is solely and exclusively for your personal and private use. The user must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the pages of HEMPER.

In the event that the User or a third party considers that any of the Contents of the Web constitutes a violation of the rights of protection of intellectual property, you must immediately notify HEMPER through the contact information that appears in the GENERAL INFORMATION section of this Legal Notice and General Conditions of Use.

VII. LEGAL ACTIONS, APPLICABLE LEGISLATION AND JURISDICTION

HEMPER reserves the right to file civil or criminal actions that it deems appropriate for the improper use of the Website and Contents, or for the breach of these Conditions.

The relationship between the User and HEMPER will be governed by current and applicable regulations in the Spanish territory. If any dispute arises in relation to the interpretation and / or application of these Conditions, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction submitting to the judges and courts that correspond according to the law. HEMPER HANDMADE SL, has its domicile in MADRID, Spain.

GENERAL CONDITIONS OF SALE

www.hemper.es

I. GENERAL INFORMATION

The ownership of this website, www.hemper.es, (hereinafter Website) is held by HEMPER HANDMADE, SL, provided with CIF: B87657136 and registered in: REGISTRO MERCANTIL DE MADRID ; and whose registration data are: TOMO 25183, FOLIO 91, INSCRIPCIÓN 1, SHEET M-632674, and whose contact details are:

Address: CALLE, DUQUE DE ALBA, 15, 1º - 28012 MADRID
Contact telephone number: 681058323
Contact email: hola@hemper.es

This document (as well as other documents mentioned here) regulates the conditions that govern the use of this Website (www.hemper .es) and the purchase or acquisition of products and / or services therein (hereinafter, Conditions).

For the purposes of these Conditions, it is understood that the activity that HEMPER develops through the Website includes:

Textile products handmade in Nepal.

In addition to reading these Conditions, before accessing, browsing and / or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookie policy, and the privacy and privacy policy. Data Protection. By using this Website or making and / or requesting the purchase of a product and / or service through it, the User agrees to be bound by these Conditions and by all of the foregoing, so if they do not agree However, you should not use this Website.

Likewise, it is reported that these Conditions may be modified. The User is responsible for consulting them each time he accesses, browses and / or uses the Website, since those in force at the time the purchase of products and / or services are requested.

For all questions that the User may have in relation to the Conditions, they can contact the owner through the contact information provided above or, where appropriate, through the contact form.

II. THE USER

Access, navigation and use of the Website confers the condition of user (hereinafter, indistinctly, individually as User or jointly as Users), for which they are accepted, from the start browsing the Website, all the Conditions established herein, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations depending on the case.

The User assumes responsibility for the correct use of the Website. This responsibility will extend to:

Make use of this Website only to make inquiries and legally valid purchases or acquisitions.
Do not make any false or fraudulent purchase. If it could reasonably be considered that a purchase of this nature has been made, it could be canceled and the relevant authorities informed.
Provide truthful and lawful contact information, for example, email address, postal address and / or others data (see Legal Notice and General Conditions of Use).
The User declares to be over 18 years of age and have the legal capacity to contract through this Website.

The Website is aimed mainly at Users residents in Spain. HEMPER does not ensure that the Website complies with the laws of other countries, either totally or partially.HEMPER declines any responsibility that may arise from said access, nor does it ensure shipments or provision of services outside of Spain

The User may formalize, at their choice, with HEMPER the contract for the sale of products and / or services desired in any of the languages ​​in which these Conditions are available on this Website.

III. PURCHASE OR ACQUISITION PROCESS

Duly registered Users can buy on the Website by the established means and forms. They must follow the online purchase and / or acquisition procedure www.hemper.es, during which they can select several products and / or services and add them to the cart, basket or final purchase space and, finally, click on "Add to cart and finalize the order ".

Likewise, the User must fill in and / or check the information that is requested in each step, although, during the purchase process, before making the payment, they may modify the purchase details.

Next, the User will receive an email confirming that HEMPER has received their order or request for purchase and / or provision of the service, that is, the order confirmation. And, where appropriate, you will also be informed by email of the shipment of your purchase. Where appropriate, this information may also be made available to the User through their personal connection space to the Website.

Once the purchase procedure is completed, the User consents that the Website generates an invoice electronic mail that the User may request via email. Likewise, the User may, if he wishes, obtain a copy of his paper invoice, requesting it from HEMPER through the contact spaces of the Website or through the contact information provided previously.

The User acknowledges being up-to-date, at the time of purchase, of certain particular conditions of sale that affect the product and / or service in question and that are shown next to the presentation or, where appropriate, image of the same on its page of the Site Web, indicating, by way of example, but not limited to, and according to each case name, price, components, weight, quantity, color, details of the products, or characteristics, form of realization and / or cost of the services; and acknowledges that the execution of the purchase or acquisition order materializes the full and total acceptance of the particular conditions of sale applicable to each case.

The communications, purchase orders and payments that intervene during the transactions carried out in The Website may be filed and kept in HEMPER's computer records in order to constitute a means of proof of transactions, respecting in any case reasonable security conditions and applicable laws and regulations in force in this regard, and especially in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data ( RGPD) and the rights of Users in accordance with the privacy policy of this Website.

VI. AVAILABILITY

All purchase orders received by HEMPER through the Website are subject to the availability of the products and / or to any circumstance or cause of force majeure (clause nine of these Conditions) affects the supply thereof and / or the provision of services. In the event that there are difficulties in the supply of the products or there are no products in stock, HEMPER undertakes to contact the User and to reimburse any amount that has been paid as an amount.

It will not suppose any type of damage or compensation for not having available stock of the product offered for wwwhemper.es. The customer always has the possibility of making a consultation prior to the purchase about the stock before placing the order using the email hola@hemper.es, the contact form or the live chat if available.

V. PRICES AND PAYMENT

The prices displayed on the Website are final, in Euros (€) and include taxes, unless, due to legal requirements, especially in relation to VAT, it is indicated and apply a different number.

Shipping costs are included in the final prices of the products that appear on the Website. A) Yes, HEMPER makes the delivery and / or delivery services through: SHIPIUS SL

In no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has voluntarily and freely selected and chosen.

Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation. < br>
The accepted means of payment will be: Credit or debit card and PayPal.

HEMPER uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions to through the Website. For this, the Website uses a secure payment system SSL (Secure Socket Layer).

Credit cards will be subject to checks and authorizations by the issuing bank, in the event that said entity does not authorize the payment, HEMPER will not be responsible for any delay or lack of delivery and will not be able to enter into any contract with the User.

In any case, by clicking on "Add to cart and finalize the order "The User confirms that the payment method used is his.

VI. DELIVERY

In those cases in which physical delivery of the contracted goods must be made, deliveries will be made within the following territory: Europe.

Except in those cases where In the event of unforeseen or extraordinary circumstances or, where appropriate, derived from the customization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the term indicated on the Website. the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the order confirmation date.

If for any reason, attributable to it, HEMPER could not comply With the delivery date, the User will be contacted to inform him of this circumstance and he may choose to go ahead with the purchase by establishing a new delivery date or to cancel the order with the full refund of the price paid. In any case, home deliveries are made on working days.

In case of impossibility of delivery of the order due to the absence of the User, the order could be returned to the warehouse. However, the carrier would leave a notice explaining where the order is located and how to make it delivered again.

If the User is not going to be at the place of delivery in the agreed time slot, they must contact contact HEMPER to arrange delivery another day.

In the event that 30 days have elapsed since your order is available for delivery, and it has not been delivered for reasons not attributable to HEMPER, HEMPER will understand that The User wishes to withdraw from the contract and it will be considered terminated.As a consequence of the termination of the contract, all payments received from the User will be returned, with the exception of the additional expenses derived from the choice by the User himself of a delivery method other than the less expensive mode of ordinary delivery offered by the Site. Web, without any undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is considered terminated. derived from the resolution may have an additional cost that may be passed on.

For the purposes of these Conditions, it will be understood that the delivery has taken place or that the order has been delivered at the time the User or a third party indicated by the latter acquires physical possession of the products, which will be accredited by signing the receipt of the order at the agreed delivery address.

The risks that may arise from The products will be assumed by the User from the moment of delivery. The User acquires ownership of the products when HEMPER receives full payment of all amounts owed in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if it occurs at a later time. upon receipt of the full amount of the payment by HEMPER.

In accordance with the provisions of Law 88/1330 on Value Added Tax (VAT), purchase orders for delivery and / or Supply will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific item in question.

VII. TECHNICAL MEANS OF ERROR CORRECTION

The User is informed that if he detects that an error has occurred when entering the necessary data to process his purchase request on the Website, he may modify them by contacting with HEMPER through the contact spaces provided on the Website, and, where appropriate, through those authorized to contact customer service, and / or using the contact information provided in the first clause ( General information).

In any case, the User, before clicking on "Add to cart and finalize the order", has access to the space, cart or basket where they are writing down their purchase requests and can make changes.

Likewise, the User is referred to consult the Legal Notice and the General Conditions of Use and, specifically, the Privacy Policy to obtain more information on how to exercise their right of rectification as established in the Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD).

VIII. RETURNS

In cases in which the User purchases products on or through the owner's Website, they are assisted by a series of rights, which are listed and described below:

RIGHT OF WITHDRAWAL

The User, as consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase within a period of 14 calendar days without the need for justification.

This withdrawal period will expire 14 calendar days from the day on which the User or a third party authorized by the latter, other than the carrier, acquired material possession of the goods purchased on the HEMPER Website or on the In the event that the goods that make up your order are delivered separately, within 14 calendar days of the day on which the User or a third party authorized by him, other than the carrier, acquired material possession of the last of those goods that made up the same order purchase, or in the case of contracting services, 14 calendar days from the day of the contract

To exercise this right of withdrawal, the User must notify HEMPER of his decision. He may do so, where appropriate, through the contact spaces provided on the Website or through:

HEMPER HANDMADE SL
CALLE DUQUE DE ALBA 15
28012, MADRID
Tel. 681058323
Email: hola@hemper.es

The User, regardless of the means he chooses to communicate his decision, must clearly and unequivocally express that it is his intention to withdraw from the contract of purchase. In any case, the User may use the model withdrawal form that HEMPER makes available as an annex to these Conditions, however, its use is not mandatory.

To meet the withdrawal period, it is enough so that the communication that unequivocally expresses the decision to withdraw is sent before the corresponding period expires.

In the event of withdrawal, HEMPER will reimburse the User for all payments received, including shipping costs (except for the additional expenses chosen by the User for a delivery method other than the less expensive mode offered on the Website) without any undue delay and, in any case, no later than 14 calendar days from the date on which HEMPER is informed of the decision to withdraw by the User.

HEMPER will reimburse the User using the same means of payment used to carry out the initial purchase transaction. This refund will not generate any additional cost for the User. However, HEMPER may withhold said reimbursement until it has received the products or items of the purchase, or until the User presents proof of their return, depending on which condition is met first.

The User You can return or send the products to HEMPER at:

HEMPER HANDMADE SL
CALLE DUQUE DE ALBA 15
28012, MADRID
Tel. 681058323
Email: hola@hemper.es

And you must do so without any undue delay and, in any case, no later than 14 calendar days from the date on which HEMPER Le has informed of the withdrawal decision.

The User acknowledges that he must bear the direct cost of the return (transport, delivery) of the goods, if any occurs. In addition, it will be responsible for the decrease in the value of the products resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

The User acknowledges that there are exceptions to the right of withdrawal , as established in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. Enunciatively, and not exhaustively, would be the case of: personalized products; products that can deteriorate or expire quickly; music or video CDs / DVDs without their packaging, as factory-sealed; Products that for health or hygiene reasons are sealed and have been unsealed after delivery.

In this same sense, the provision of a service that the User may contract on this Website is governed, since this same Law establishes that the Right of withdrawal will not serve the Users when the provision of the service has been completed. fully executed, or when it has been initiated, with the express consent of the consumer and user and with the acknowledgment on their part that they are aware that, once the contract is fully executed by HEMPER, they will have lost their right of withdrawal

In any case, no refund will be made if the product has been used beyond the mere opening of the same, for products that are not in the same state in which they were delivered or that have suffered any damage afterwards of delivery.

Likewise, products must be returned using or including all their original packaging, instructions and other accompanying documents, as well as a copy of the purchase invoice.

In the following link you can download the Model withdrawal form:

https://hemper.es/FORMULARIO-DE-DESISTIMIENTO.pdf

RETURN OF DEFECTIVE PRODUCTS OR DELIVERY ERROR

These are all those cases in which the User considers that, at the time of delivery, the product does not conform to the stipulated in the contract or purchase order, and that, therefore, you must contact HEMPER immediately and send it the existing disagreement (defect / error) by the same means or using the contact information provided in the previous section (Right of withdrawal).

Next, the User will be informed about how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable time, of the reimbursement or, where appropriate, the replacement thereof.

The reimbursement or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on that we send you an email confirming that the refund or replacement of l non-compliant article.

The amount paid for those products that are returned due to a defect, when it actually exists, will be fully reimbursed, including shipping costs and costs that the User may have incurred. incur to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase.

In any case, the rights recognized in the legislation in force at all times will always be for the User, as consumer and user.

GUARANTEE

The User, as a consumer and user, enjoys guarantees on the products that can be purchased through this Website, in the legally established terms for each type of product, HEMPER responding, therefore, to the lack of conformity of the same that is manifested within a period of two years from the delivery of the product.

In this sense, it is understood that the products are in conformity with the contract provided that: they conform to the description made by HEMPER and possess the qualities presented in it; are suitable for the uses to which products of the same type are ordinarily intended; and present the usual quality and benefits of a product of the same type and that are fundamentally expected of it. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the section Return of defective products or error in shipping. However, some of the products that are marketed on the Website may present non-homogeneous characteristics provided that they are derived from the type of material with which they were manufactured, and that therefore they will form part of the individual appearance of the product, and will not be a defect.

On the other hand, it may happen that the User acquires a product from a brand or manufacture of a third party on the Website. In this case, and considering the User that it is a defective product, he also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise their legal guarantee right directly against them during the two years after the delivery of said products. For this, the User must have kept all the information related to the guarantee of the products.

IX. DISCLAIMER

Unless otherwise provided by law, HEMPER will not accept any liability for the following losses, regardless of their origin

any loss that is not attributable to any breach by your share;
business losses (including loss of profits, revenue, contracts, anticipated savings, data, loss of goodwill, or unnecessary expenses incurred); or of
any other indirect loss that was not reasonably foreseeable by both parties at the time of formalizing the contract for the sale of the products between both parties. Likewise, HEMPER also limits its liability in the following cases:

HEMPER applies all measures concerning to provide a faithful display of the product on the Website, however, it is not responsible for the minimum differences or inaccuracies that may exist due to lack of resolution of the screen, or browser problems that is used or others of this nature.
HEMPER will act with the utmost diligence to make the product that is the object of the purchase order available to the company in charge of transport. However, it is not responsible for damages derived from a malfunction of transport, especially for causes such as strikes, road hold-ups, and in general any other specific to the sector, which involve delays, losses or theft of the product.
Technical failures that, due to fortuitous or other causes, prevent the normal operation of the service through the Internet. Lack of availability of the Website for maintenance or other reasons that prevent the availability of the service. HEMPER uses all the means at its disposal in order to carry out the process of purchase, payment and shipping / delivery of the products, however, it declines its responsibility for causes not attributable to you, unforeseeable circumstances or force majeure. will be responsible for the misuse and / or wear of the products that have been used by the user. At the same time, HEMPER will not be responsible for an erroneous return made by the User. It is the User's responsibility to return the correct product.
In general, HEMPER will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond its reasonable control, that is, they are due to force majeure, which may include, but is not limited to,
Strikes, lockouts or other industrial actions.
Civil commotion, revolt, invasion, terrorist threat or attack, war (declared or not) or threat or preparations for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
Inability to use trains, ships, airplanes, motor transport or other means of transport, public or private.
Impossibility of using public or private telecommunications systems.
Acts, decrees, legislation, regulations or restrictions of any government erno or public authority.
In this way, the obligations will be suspended during the period in which the force majeure continues, and HEMPER will have an extension in the term to fulfill them for a period of time equal to the duration of the force majeure cause. HEMPER will use all reasonable means to find a solution that allows it to fulfill its obligations despite force majeure.

X. COMMUNICATIONS AND WRITTEN NOTIFICATIONS

By using this Website, the User accepts that most of the communications with HEMPER are electronic (email or notices published on the Website).

For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that HEMPER sends electronically meet the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.

The User may send notifications and / or communicate with HEMPER through the contact information provided in these Conditions and, where appropriate, through of the contact spaces of the Website.

Likewise, unless otherwise stipulated, HEMPER may contact and / or notify the User at their email address or at the postal address provided.

XI. WAIVER

No waiver by HEMPER of a certain right or legal action or the lack of demand by HEMPER of strict compliance by the User of any of their obligations will imply, or a waiver of other rights or actions derived from a contract or the Conditions, nor will it exonerate the User from compliance with its obligations.

Any waiver by HEMPER to these Conditions or to the rights or actions derived from a contract will not take effect, unless It is expressly established that it is a resignation and it is formalized and communicated to the User in writing.

XII. NULLITY

If any of these Conditions were declared null by a final resolution issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.

XIII. COMPLETE AGREEMENT

These Conditions and any document expressly referred to in them constitute the entire agreement between the User and HEMPER in relation to the object of the sale and supersede any other agreement, prior agreement or promise agreed verbally or in writing by the same parties.

The User and HEMPER acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except as expressly mentioned in these Conditions.

XIV. DATA PROTECTION

The information or personal data that the User provides to HEMPER in the course of a transaction on the Website will be treated in accordance with the provisions of the Privacy or Protection Policy Data (contained, where appropriate, in the Legal Notice and in the General Conditions of Use). By accessing, browsing and / or using the Website, the User consents to the processing of said information and data and declares that all the information or data provided are true.

XV APPLICABLE LEGISLATION AND JURISDICTION

Access, navigation and / or use of this Website and product purchase contracts through it will be governed by Spanish legislation.

Any controversy, problem or disagreement that arises or is related to the access, navigation and / or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between HEMPER and the User, will submit to the non-exclusive jurisdiction of the Spanish courts and tribunals.

XVI COMPLAINTS AND CLAIMS

The User can send HEMPER their complaints, claims or any other comment they wish to make through the contact information provided at the beginning of these Conditions.

In addition, HEMPER has official complaint forms available to consumers and users, which they can request from HEMPER at any time, using the contact information provided at the beginning of these Conditions .

Likewise, if a dispute arises from the conclusion of this sale contract between HEMPER and the User, the User as a consumer may request an out-of-court solution of disputes, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council, of May 21, 2013, on online dispute resolution in consumer matters and amending Regulation (EC) 2006/2004 and Directive 2009/22 / EC.

You can access this method through the following website: http://ec.europa.eu/consumers/odr.

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