Shipping policy

Shipments are made to the delivery address indicated by the client, within the terms indicated in the attached table. In the event that Hemper does not have stock, Hemper will duly inform the client of this as soon as possible.

Hemper sends orders to its clients through different express transport companies of recognized national and international prestige .
The delivery date to the customer's home depends on the availability of the chosen product and the delivery area. Before confirming your order, you will be informed of the approximate delivery times.
However, these times may be altered by extraordinary incidents with the carrier and difficulties in the delivery of the merchandise.

At any time In this case, if the client does not receive the order within the maximum legal period of 30 days from the date of contracting, he can contact us at


Spain 2-5 Business Days
European Community 5-10 Business Days
USA 10-15 Business Days

Orders are prepared as soon as payment is confirmed and at the following hours

Monday to Friday from 9:00 a.m. to 4:00 p.m.
Orders placed outside of these hours will be prepared the next business day. There are no deliveries on Saturdays, Sundays and holidays.

When placing your order, if you are outside the European Union, please note that you are responsible for paying local customs taxes.


  • Spain:

    • Peninsula: € 4. Free on orders of € 60 or more
    • Balearic Islands: € 6
    • Canary Islands: € 10

  • International:

    • Europe 1: Germany, France, Belgium, Netherlands, Italy, Luxembourg, UK and Czech Republic: € 10

    • Rest of Europe: € 15.