Q&A




  • What do I do if I have the wrong address?
  • Send us an email indicating your order number, the email from which you made the purchase and indicate the correct address.
    It is important that this be done as soon as possible so as not to send the order to the wrong address.
    Normally our warehouse takes out the orders the next day but there are times when the morning orders arrive that same afternoon.


  • What do I do if my product arrives damaged / wrongly printed or defective?
  • Send us an email indicating your order number, the email from which you made the purchase and send us photos / videos showing the defective product.
    If this is so, there are two options:
    1. That the customer wants the product again: in this case we take care of the collection and the new shipment
    2. That the customer wants the money back. In this case we manage a collection, when the product arrives at the warehouse correctly we proceed to make the return.
  • What do I do if there has been an error with my order, they have the wrong products?

  • You send us an email indicating your order number, the email from which you made the purchase and send us photos / videos showing the wrong products.
    If this is so, there are two options:
    1. That the customer wants us to send him the correct products: in this case we take care of the collection and the new shipment
    2. That the customer wants the money back. In this case we manage a collection, when the product arrives at the warehouse correctly we proceed to make the return.

  • What do I do if I want to change my size or the product?
  • If the reason for this change is not our responsibility (product quality, wrong product, communication failure, etc.) the customer has to bear the shipping costs for the collection and the new shipment:
    The easiest thing to manage and that other brands also do is that they get their money back and they buy the product they want again.

    You send us an email indicating your order number, the email from which you made the purchase.
    We send you the link to make a collection purchase, and we proceed to manage it.
    As soon as it arrives correctly at the warehouse, we proceed to make the return.
    Your new product / size will arrive within the normal established deadlines

  • Who bears the shipping, customs and other taxes?
  • The student


  • What if I'm not there when the package arrives?
  • The transport company will try to contact you first by phone and if not by email to organize a new delivery.
    If after 3 attempts the package has not been received, the product returns to the warehouse and the customer must bear the shipping costs again.

  • Can you send me a tracking number?
  • Yes, as soon as the order leaves the warehouse, it sends you an email so that you have a tracking number


  • Can I place an order without creating an account?
  • Yes.


  • Can I return a product that has been given to me?
  • If the reason for the return is not our responsibility (product quality, wrong product, communication failure, etc.) the customer has to bear the shipping costs of the collection as in point 4 < / p> for

    • How long does it take to make a refund?

    24 working hours since the product to be returned is correctly received in the warehouse


  • Can I modify an order after having made the purchase?
  • You must make a new order. However, write to us quickly to see if we can unite the two shipments in one. If this is the case, we will refund the corresponding shipping costs.

  • Will I be able to locate my order?
  • An email is sent to you with the order locator a few days before the shipment is made.

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    • When will the order be shipped?

    We currently have the products in pre-sale. The first orders will begin to ship from the end of July. At that time the transport company will send you an email with the tracking number so you know when it arrives.

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